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Redtech Ltd

Prime Solutions

Portfolio Management

Proactive service management for a superior service experience

Overview

Our Portfolio Management Solutions combine Redtech technology leadership with a unique SLA-based Managed services framework. This enables banks, fintechs and payment processors deliver high quality end-user experiences.

Delivering Value

As a Portfolio Management Partner, given the scale of our clients’ operations, we ensure scalability and high availability of their applications. Under the umbrella of the agreement, Redtech provides:

  • Monitors critical systems including Payment Systems
  • Prepaid Host Systems and ATM Switch
  • Set-up 24/7 Helpdesk (Tele) Support and Production Support
  • Extends business operations and support
  • Transaction Reconciliation Services as well as Reporting

Key Capabilities

Redtech Services Help Desk

Offers round-the-clock on-site and off-site level one and level two support to manage day-to-day service operations, consistent with services level agreement (SLA).

 

eSupport Portal

Enables customers to build user communities, capture best practices, as well as the most efficient means of entering and tracking cases.

Redtech Extended Support

Banks and financial institutions occasionally need to prolong commercial use of deployed products. Redtech can deliver support for ageing and legacy systems, prolonging their lifespan and advise on future upgrades.

Redtech Services Monitoring

Deploys best of breed tools for proactive services monitoring to assure high service uptime.

Redtech Incident Management Services

Provide precise incident prediction and prevention with proven high value to customers globally.

System Maintenance & Management

Monitors health of critical system, database and server components for optimal performance.

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