How to retrieve your meter token and resolve payment issues on the AEDC Pay For Energy Platform

If you are experiencing issues with receiving your meter token or confirming your payment on the AEDC Pay for Energy platform, rest assured, we have dedicated teams at AEDC and Redtech ready to support you promptly.

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Understanding the Payment Process

When you pay for your energy consumption through AEDC’s Pay for Energy platform, your payments are securely processed using RedPay, our reliable payment gateway. This allows you to conveniently make payments via card or bank transfer. 

Common Issues and How to Address Them

Issue 1 – I have not received my meter token: 

Step 1: Contact AEDC Customer Support directly:

Email: customercare@abujaelectricity.com  

Phone: 08039070070 
WhatsApp: 08152141414, 08152151515
Rapid Response: 07032920415

 

 

As AEDC manages the meter token generation, contacting them first typically ensures faster resolution. 

Step 2: If your issue is unresolved after contacting AEDC, reach out to Redtech support:

Email: redtechcustomersupport@redtechlimited.com  

Phone: +234 913 933 7298

 

 

Provide your payment receipt or bank debit alert, and we will promptly investigate. If your payment is confirmed with us, we’ll generate your token immediately or initiate a refund within 3-5 working days.

Issue 2 – My payment keeps rolling, and I cannot confirm if payment was successful: 

This usually indicates a network or bank transaction issue. 

 

Step 1: Wait briefly for an automatic reversal from your bank, as most banks typically reverse failed transactions automatically.

 

Step 2: If the issue persists, contact your bank to confirm the transaction status.

 

Step 3: If unresolved, contact Redtech support at: 

Email: redtechcustomersupport@redtechlimited.com   

Phone: +234 913 933 7298

 

Submit your payment or bank receipt, and we’ll perform an investigation. Confirmed funds in our possession will either trigger a token issuance or a refund within 3-5 working days.

Issue 3 – I have not received my payment receipt: 

If your bank has debited your account but you haven’t received a payment receipt: 

 

 

  • Contact Redtech support with your bank debit receipt: 
  • Email: redtechcustomersupport@redtechlimited.com  
  • Phone: +234 913 933 7298

 

We will verify your payment and either issue a receipt, provide a token, or arrange a refund as appropriate within 3-5 working days. 

Helpful Tips?

Always keep your payment receipts and bank alerts for reference.

Contact AEDC first for token-related issues, as they manage meter tokens directly.

For payment confirmation and refund-related queries, Redtech customer support is always available to assist you. 


We remain committed to ensuring a smooth payment experience for all AEDC customers.

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